Refund policy

Since these are products that come into contact with food, unused coffee grinders can be returned in their unopened packaging up to 14 days after receiving the grinder and receive a monetary credit.

Orders to countries other than Israel will bear the cost of shipping the product back to the manufacturer when requesting a refund.

The roasting devices are specially assembled to order by manufacturers in Israel and sent to Israel.

"Cancellation of a transaction in accordance with the Consumer Protection Regulations (cancellation of a transaction), 2010-5771 and the Consumer Protection Law, 5771-1981".

The roasting devices are specially assembled to order by manufacturers in Israel and sent to Israel.

"Cancellation of a transaction in accordance with the Consumer Protection Regulations (cancellation of a transaction), 2010-5771 and the Consumer Protection Law, 5771-1981".

The roasting devices sold in the store are protected by a manufacturer's warranty on the integrity of the product for one year from the day the product arrived in the hands of the customer.

Orost Coffee Products will provide after-sales service during the warranty period.

SHANGDOU's automatic roasters

Protected by a manufacturer's warranty for product integrity for two years from the day the product arrived at the customer's hands.

The coffee grinders sold in the store are protected by a manufacturer's warranty for the product's integrity for one year from the day the product arrived in the hands of the customer. The delivery and return of the coffee grinders to and from the laboratory located in Kiryat Ono is the customer's responsibility.